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Mobile Apps Team

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  • Can I Fundraise for More than One School?

    You can only support one school under your account, but you can change your designated school at any time in the app! In your Profile tab, simply select Change School to between schools!     The Ro...

  • Do Roo Points Expire?

    Roo Points expire after 90 days (3 months) of inactivity in the app, as stated in our Terms and Conditions. To stay active and make sure your account isn't deactivated, you must upload a receipt or...

  • What Types of Receipts Qualify for Rewards?

    Receipts are classified as Grocery Receipts or Non-Grocery Receipts depending on the retailer, not the items purchased. Qualifying Grocery Receipts earn Roo Points and qualifying Non-Grocery Receip...

  • What if My Receipt is Stuck or Has Processing Issues?

    Our app processes thousands of receipts per day, and each uploaded receipt is usually rewarded within 24 hours. Some receipts may take several days to process, especially longer receipts, or receip...

  • How Old Can a Receipt Be?

    Receipts must be uploaded within 14 days of the transaction date on the receipt to qualify for rewards. This 14 day window is calculated from the exact time of the transaction to the exact time of ...

  • What If I Have a Long Receipt?

    You can include up to 9 images in any 1 receipt upload, so don't be shy!When taking pictures of long receipts make sure you: Lay the receipt flat in a well lit area, making sure that your camera i...

  • Does My School Need a Designated Coordinator?

    No, Shoparoo is truly hassle-free. There is nothing to collect, count, mail-in or track - it's all done automatically for you, which means you don't need someone at your site to handle everything. ...